Thank you for choosing ResidentShield Power! Here's a simplified breakdown to help you navigate your bill.
- Bill To: The customer’s name and billing address.
- Service Address: The location where electricity service is provided and usage measured.
- ESI ID: The Electric Service Identifier (ESI) ID — pronounced “easy ID” — is a number assigned to your location by the utility company.
- Bill Date: The date the bill was generated.
- Bill Period / Service Period: The billing period for this bill.
- Current Charges: The amount owed for the electricity consumed during the billing period, including taxes, fees and adjustments.
- Amount Due: The total amount owed.
- Due Date: The deadline for paying the full amount owed.
- kWh Usage: The amount of electricity in kilowatt-hours (kWh) used during the billing period. This is calculated by subtracting the prior month's meter reading from the current month's meter reading.
- Energy Charge (X kWh @ $0.XX Per kWh): This charge is based on the electric energy (kWh) used during the billing period. The Energy Charge is calculated by multiplying the amount of electricity (kWh) consumed by the rate in cents per kilowatt-hour ($0.XX per kWh).
- A kilowatt (kW) is the standard unit for measuring electricity demand, equal to 1,000 watts; and
- A kilowatt-hour (kWh) is the standard unit for measuring electricity consumption, equal to 1,000 watt-hours.
- TDU Delivery Charges: The total amounts assessed by your Transmission Distribution Utility (“TDU”) for the delivery of electricity to your home over poles, wires and other TDU facilities.
- Sales & Gross Receipt Taxes - Pass Through Tax: Charges for taxes and fees, including Public Utilities Commission (PUC) Assessment, Sales Tax and Miscellaneous Gross Receipts Tax Reimbursement.
- Total Amount Due: The total sum owed.
- Questions & Comments for ResidentShield Power: If you have any questions or concerns about your bill, don't hesitate to reach out to our customer service team for clarification. Please call us at (855) 652-4344 to speak with a live customer support specialist, available Monday through Friday from 8 a.m.-6 p.m. CST.
- Outages & Emergencies: For emergencies and power outages, call your local Transmission Distribution Utility (TDU) at the number listed on your bill. They maintain the power lines and wires and can assist you. If you smell gas or see downed power lines, leave the area and call 911.
Paperless Billing and Payment
- ResidentShield Power offers paperless billing for secure, convenient payments. Every month, you can expect to receive an email notification and a copy of your latest electricity bill in your RentCafe Resident Portal.
- It’s easy to set up one time or automatic payments of your ResidentShield Power bill from within the Portal.
